We’ve added granular user access levels to Pro Link, so you can decide exactly who can view dashboards and who can change system settings – per station. It’s a cleaner way to collaborate with colleagues, contractors, and clients without compromising control or security.
Why this matters
Until now, “sharing access” often meant sharing everything. With access levels, you can:
- Give a client or the public dashboard-only visibility.
- Allow your team to manage alerts, calibration, and reports without giving them ownership permissions.
- Keep ownership-level controls (like firmware updates) limited to the right people.
The new roles
- Owner – Full control, including system settings, firmware updates, user management, and data downloads.
- Editor – Day-to-day operations: set thresholds and alerts, manage reports, calibrate sensors, and review alert logs and Event Vision.
- Viewer – Dashboard-only view with maps, 15min live data, alerts numbers for the day (without access to Event Vision). User cannot make any changes. Ideal for wider audiences (e.g., project stakeholders or community info pages).
Roles are assigned per station, so the same user can be an Owner on one site and a Viewer on another.
Benefits for clients
- Clarity without complexity – Clients see live dashboards, alerts, and station status without the risk of accidental changes.
- Faster decisions – Real-time visibility (charts, gauges, map, weather) lets stakeholders act on what’s happening now.
- Tailored access – Share only what’s relevant – by site and by role.
Benefits for your customers
- Trusted transparency – Share current conditions via dashboard-only links.
- Less noise, more signal – Clean, visual summaries: station health, daily alerts, and key metrics.
- Confidence in data – Read-only access prevents tampering while keeping information flowing.
Example scenarios
- Consultancy / contractor model
Give your internal team Editor access to configure alarms and reports; grant the client Viewer access for live oversight. - Council or utility
Operations staff are Editors; executive stakeholders are Viewers for live transparency. - Multi-site project
Regional managers are Owners on their sites; site techs are Editors; corporate has Viewer access across all sites.
What stays the same
Pro Link still delivers:
- Live dashboards for up to 16 channels per station
- Interactive map with station locations and health
- Automated reporting and email/SMS alerting
- Event Vision video alert register
- Over-the-air firmware updates and a system control panel (Owner-only)
- Data export for offline analysis
Getting started
- Contact ECEM with the user’s full name, company (optional), and email address.
- Specify the station(s) the user should access and the role per station (Owner, Editor, or Viewer).
- ECEM will provision the account, apply the requested access levels, and send the user an invite email.
- The user accepts the invite, signs in to Pro Link, and will only see the stations/permissions you requested.
FAQs
Can roles differ per station?
Yes. Access is assigned per station, so one person can be a Viewer on Site A and an Editor on Site B.
Can Viewers change settings or download data?
No. Viewer is strictly read-only.
Who can change roles?
Only ECEM can add users and change roles
The bottom line
User access levels make Pro Link safer to share and easier to run. Keep control where it belongs, give stakeholders the views they need, and scale your projects with confidence.
Want help mapping roles to your workflow?
Get in touch and we’ll recommend a simple, secure access plan for your team and clients.